Gifting
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I gifted the wrong item to another player. What should I do?
Unfortunately under our Terms of Service we will not issue a refund or swap out the item for a different one. Please make sure that you are ...
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How do I gift an item to a friend?
Any item or apartment in the Shop can be gifted to a friend. To send an item or apartment:> Open the item’s preview screen,> Tap the g...
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I gifted an item to another player but it doesn't show in their inventory. What should I do?
Please contact us within 1 hour of gifting the item and we will be happy to investigate what happened with the item and make sure the receiv...
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I've been gifted an item that's unavailable at the Shop. What do I do?
If you've been gifted a modded item, please contact our Support team informing:- Your username;- The item you were gifted; and- The player w...
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