I purchased Avacoins and did not receive them. What do I do?

Please keep in mind that sometimes there can be a short delay in receiving your Avacoins. Try restarting the app and confirm they're not sho...

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

Avakin does not deal with the purchases, as it is your app store that acts as a merchant. If you get a bill for a purchase you didn’t make, ...

I have not been given an item which I have paid for. Help!

Double check to see if you are looking in the correct store category.If the item is definitely not there, please contact us: > Go to the ...

How can I get free Avacoins or Crowns?

There are plenty of ways to earn free coins:🎥 Completing offers,🎥 Watching a Video Offer,🎁 Using the Mystery Box,🔗 Linking external acco...

What is the Mystery Box?

A Mystery Box is a box filled with random secret prizes. To get a Mystery Box you can:• Watch a video ad and get the Box for free;• Pay 50 A...

How to buy Avacoins?

You can buy Avacoins by:> Tapping on your Avacoin balance on the dashboard,> Or on the Avacoin button in the Shop.There, you can see a...

Who processes in-app purchases?

The app stores are the merchants responsible for processing payments and purchases made in the game.

My child accidentally made an in-app purchase. Can I get a refund?

You may be entitled to a refund if an accidental/unwanted purchase is made.  But as the app stores are the merchants in this scenario, ...

A guide to in-app purchases - For Parents

As your child can get carried away and make unwanted or unplanned purchases in games and apps, you can activate the Parental Control on thei...

I have a problem with Fyber. What do I do?

Unfortunately we are unable to assist with Fyber offers. As Fyber is a third party application separate from Avakin, we ask you to contact t...

What is the Fyber Offer Wall?

It is a service that rewards you with coins when you complete actions such as watching video ads.Please keep in mind that you must have your...

Why is Fyber not available for me?

If Fyber is not available to you, this can be caused by one of the following reasons:Service is not available in your country/region.Your ga...