Please contact us within 1 hour of gifting the item and we will be happy to investigate what happened with the item and make sure the receiver gets it.

Please contact us by selecting No on this screen, then tapping the Contact Us option. If you’re using the computer, you can click the Contact Us button on our Support page.

When writing your message, please include:
• Your username;
• The other player's username;
• The item you intended to gift.