Ooops, something isn’t working as it should?

Please let us know by contacting our support team. You can do that:

• On our website
> Open the support page
> Hit the Contact Us button
> Fill out the form with all the information listed below.

• On the in-game FAQ
> Tap No on the bottom question ‘Was this helpful’
> Select the Contact Us option.

To help us solve the problem even faster, please try to inform us:
• Your username,
• Real-life location (city and country),
• Avakin version (to find it, go to Settings > the number is next to ‘cli build’, on the top-left corner),
• Scene (which apartment or social spot you were in)
• Device make and model,
• Connection type (wifi/4G/3G)
• Description of the problem faced,
• And what you were doing when the issue occurred.

Thank you for helping keep Avakin up and running. :)