Your account incurs a suspension or ban if you have broken Avakin Life’s game rules, which are located here:

If you feel as though you have been banned unjustly, you can discuss or dispute this by contacting us:
• If you are on a tablet/mobile device, select No in this screen and use the Contact Us button.
• If you are using a web browser, you can select the red Contact Us which is located above this article.