If your Petkin is frozen, you're most likely experiencing a bug.

In that case, please submit us a support ticket so we can investigate the cause and fix it.

If you’re reading this in the in-game FAQs:
> Select No on this screen,
> Tap the Contact Us option
> Write about the problem you’re facing, including as many relevant details as possible.

If you’re reading this on Avakin’s website:
> Go to the Support page,
> Click on the Contact Us tab, by the search bar,
> Write about the problem you’re facing, including as many relevant details as possible.