Support - General
Should I report another player?
Only report another player if they are being offensive or breaking Avakin Life’s rules and guidelines.To avert future interactions with a pl...
I have witnessed illegal activity while playing Avakin Life, what should I do?
Please report the player(s) by selecting the Report option on their profile, filling out the report with as much information as possible.Exa...
Why haven't you banned the player I've reported?
Player reports are reviewed and investigated case-by-case, which can take some time.Evidence of wrongdoing can result in a warning, suspensi...
I’m not 13 yet. Why can’t I play Avakin Life?
Due to the nature of certain products in Avakin Life and to protect young people, you must be at least 13 years old to play.
Why do I have to pay to change my username?
We charge a fee for username changes to prevent users from taking advantage of the system to harass other players.The first name change is f...
My partner is cheating on me! Please ban them!
Lockwood will not assist in mediating personal matters, so please do not abuse the Report system.If you don't want another player to communi...
I have an issue. How to contact an admin?
In the case of any issue, please use the search bar in the FAQs to try to find any content regarding your demand. There are high chances tha...
Another player is annoying me, what should I do?
Please consider blocking another player if you don't want them to communicate with you.To Block a user:> Go to the player’s profile> S...
Why can't I access Avakin Poker?
Sorry, Avakin Poker is no longer active.Currently, Avakin Life is Lockwood's sole focus.
Why can't I access Avakin Starstyle?
Sorry, Avakin Starstyle is no longer available.Currently, Avakin Life is Lockwood's sole focus.
Why can't I access Avakin 3D Creator?
Sorry, Avakin 3D Creator is no longer active.Currently, Avakin Life is Lockwood's sole focus.
Are you concerned about an Avakin’s wellbeing?
Avakin Life is a great place to meet friends and talk, and we do our best to make it a pleasant environment for everyone.But if you, or some...
My club/family would like a custom T-shirt design. How do I get one made?
Currently, we do not make custom clothing for players of clubs.
Help! I can't do the free Mystery Box!
The number of ads available to watch for Mystery Boxes is based on your location. Mystery Boxes can be purchased at any time.If you tap the ...
I no longer want to delete my account.
Good news: if you've asked for an account deletion and have changed your mind within 7 days from the request date, you can still recover it....
Basic Troubleshooting Steps
Have you already attempted these troubleshooting steps? Many technical issues can be resolved by taking a few quick steps, which may help yo...
- General Information
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- Support - General
- How To
- IAP's, Avacoins, Items & Fyber
- Connection & Account Management
- Connection and Technical Troubleshooting
- Build Machine
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- Egypt Adventure
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- Player Conduct & Fair Play
- Lockwood Staff
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