I don’t like an item I bought. Can I get my Avacoins back?

Sorry. Items are non-refundable unless there is a technical issue with them.Please always make sure that you’re perfectly happy with the cho...

One of my items is missing. What do I do?

If your item is missing, please contact our support team:> Access our Support page: http://www.avakin.com/support/ > Click on the Cont...

Can Avakin give me some free items and Avacoins?

Although we are happy to know about your interest in our game, we're sorry to not be able to give out gifts to individual players as this wo...

I wanted to buy an item but can't see it in the shop. Where do I find it?

You can search for items in the Shop using the bottom search bar of the Shop screen.When doing that, try to look for keywords, such as colou...

How can I spend my Gems?

You can spend your Gems on food and drinks at any of Avakin's social spots from the Jobs tab.It is also possible to buy some exclusive items...

My account was suspended / banned. Can I have a refund?

If your account has been suspended or banned, you are not entitled to a refund.

Can I use a mod to get rare items?

No! Not only this is a serious infraction to our game rules, but it is also very dull: no one will see the modded items other than you.

How do I buy items and apartments?

To buy anything in Avakin, just head to our Shop by tapping the respective tap on the dashboard.There, you will find the available categorie...

What are Bundles?

Bundles are collections of items that you can buy for great prices.They can include items from different categories (like hair, clothing and...

Gifting Items

How do I gift an item to a friend?Any item or apartment in the Shop can be gifted to a friend. To send an item or apartment:> Open the it...

I bought a Petkin. Where can I find it?

Your Petkin must be placed in one of your apartments to be seen. For that:> Open the Edit Mode on the apartment you want your Petkin to l...

How do I name my Petkin?

You can name your PetkinThrough their location:> Go to the apartment your Petkin lives in,> Tap your Petkin,> Select Interact from ...

Can I take my Petkin for a walk?

You can bring your dogs for a walk at the Petkin Park. It's a nice place to grow your bond with your favourite animal companion.To go there,...

Do Petkins die?

Don’t worry, Petkins don’t die. ♥️

What is a Petkin?

Petkins are your Avakin pets.We love animals and how they make life better, so we couldn't leave them out of Avakin Life. And as we’re in a ...

How do I tend to my Petkin?

Like every pet, your Petkin needs some love, too.To take care of them:> Go to the apartment your Petkin lives in,> Tap your Petkin,>...