I gifted the wrong item to another player. What should I do?
Unfortunately under our Terms of Service we will not issue a refund or swap out the item for a different one. Please make sure that you are ...
How do I gift an item to a friend?
Any item or apartment in the Shop can be gifted to a friend. To send an item or apartment:> Open the item’s preview screen,> Tap the g...
I gifted an item to another player but it doesn't show in their inventory. What should I do?
Please contact us within 1 hour of gifting the item and we will be happy to investigate what happened with the item and make sure the receiv...
I've been gifted an item that's unavailable at the Shop. What do I do?
If you've been gifted a modded item, please contact our Support team informing:- Your username;- The item you were gifted; and- The player w...
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