Privacy, Safety and Security
How does Lockwood Publishing protects my privacy?
Lockwood understands the importance of privacy, and this is why the data we collect is used to provide you with the best and most meaningful...
What types of cookies are used by Lockwood and why?
A user asked for my account details. What do I do?
⚠️ NEVER GIVE OUT YOUR ACCOUNT INFORMATION!Please report the player by selecting the Report option on their Profile, including as much info...
Someone stole my account. Can I get it back?
If your account has been stolen, please contact us. For that:• If you’re reading this in the in-game FAQs:> Select No on this screen,>...
Someone offered me free avacoins. What should I do?
This is a popular scam known as ‘phishing’.They normally ask for your email and password, but don’t fall for this! ⚠️ NEVER GIVE OUT YOUR AC...
Is Avakin Life a children’s game?
No. Children are not allowed in Avakin Life.As a 13+ app, Avakin Life is intended for teenagers and adults.
Why did Avakin go from 17+ TO 13+?
So, the short answer is: Avakin was never planned to be an adult-only game. ¯\_(?)_/¯ We only launched it, back in 2013, with a 17...
As a parent, I would like to know if Avakin Life is safe for teenagers
Yes, it is. To you, parents, we stress the fact that it is our priority to offer a safe and healthy environment for every single user.Avakin...
I can’t access my account - Have I been hacked?
Every day, we receive several complaints of users that have fallen victims of online scams. Most of them are led to believe that they’ll r...
Responsible Disclosure Program
Lockwood operates a Responsible Disclosure Program, allowing independent security researchers to report potential vulnerabilities to our tea...
A player threatened to ban me. Is it possible?
Don't worry. Users cannot ban one another. Every ban and suspension is personally handled by one of our moderators and is only done if proof...
Can I exchange accounts with another player?
No. Account exchange or sell are against Avakin rules and it's punishable with a permanent suspension.Please read the Terms of Service of th...
Can I sell my account?
No. Account selling is an infraction of Avakin rules and it's punishable with a permanent ban for both the buyer and the seller.Please read ...
Someone threatened to hack my account. Is it possible?
The only way someone can access your account is f you give them your email and password. So never provide your personal and account informat...
I have been hacked and someone offered to help me. Can I trust them?
Don't trust anyone that is not a Lockwood/Avakin employee to assist you with anything account-related. If you ever lose access to your accou...
Will I be banned if I create/use a second account?
You can have as many accounts as you want. But please take some precautions to avoid any trouble of infraction:- Consider linking your accou...
- General Information
- Privacy, Safety and Security
- Support - General
- How To
- IAP's, Avacoins, Items & Fyber
- Connection & Account Management
- Connection and Technical Troubleshooting
- Build Machine
- Animation Sets
- Egypt Adventure
- Avatar Customisation
- Player Conduct & Fair Play
- Lockwood Staff
- Fashion Contest
- Socialising in Avakin Life
- AVKN Trendsetters
- VIP Club